Delete your Orby account

Last updated: September 29, 2026

You can ask for your account and associated personal data to be deleted at any time, whether you use Orby on the web or in the Android or iOS app. This page explains how to make the request and what happens to your data.

How to request it

1. Email contacto@orbyintranet.com from the address you sign in to Orby with, using the subject “Account deletion request”. Include the name of your organization.
2. We confirm your identity and the request by email within 5 business days.
3. Alternatively, ask your organization's administrator: they can deactivate your account right away in Administration › People and forward the deletion request to us.

In the mobile app, you'll find this under Profile › Help › Delete account.

What is deleted

• Account data: name, email, phone, photo, job title and preferences.
• Credentials, active sessions, two-factor devices and push notification tokens.
• Your personal AI assistant history.

Deletion is completed within 30 days of confirming the request.

What may be kept

• Content you shared in your organization's space (group messages, posts, files, tasks) belongs to the organization, which is the data controller. It may keep that content, without your profile.
• Audit and security logs, for up to 12 months.
• Billing data, for the applicable legal periods.
• Backups, which rotate within 30 days at most.

For more details, see the Privacy Policy.